You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for me to receive your return from the shipper (5 to 10 business days), the time it takes me to process your return once I receive it (3 to 5 business days), and the time it takes your bank to process my refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. I will respond quickly with instructions for how to return items from your order.
Currently, I only ship to addresses within Australia. You also have the option of picking up your package by appointment (free of charge). The pickup locations are in Melbourne (CBD or eastern suburbs). Please note that in order for either of these options to become visible on the checkout page, you must first enter your address. Once your address is entered, you can then select whether you want your item shipped or whether you want to pick it up.
When you place an order, shipping and delivery dates will be estimated for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items I sell are weight-based. The weight of any such item can be found on its detail page.