Please be patient and expect shipping delays for shop items due to the pandemic - unfortunately, this cannot be helped.
Returns and Refunds Policy
If you were sent something other than what you ordered, you may return open and unused via mail at our expense. Once we have received the incorrect item, the correct item will be sent. If you have received an item with a serious defect or damage rendering unusable, please send pictures of the item and if appropriate, a refund will be issued. We do not accept returns or offer refunds if you change your mind about about purchasing an item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for me to receive your return from the shipper (5 to 10 business days), the time it takes me to process your return once I receive it (3 to 5 business days), and the time it takes your bank to process my refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return, include pictures if appropriate. I will respond quickly with instructions for how to return items from your order.
Currently, I only ship to addresses within Australia. You also have the option of picking up your package by appointment (free of charge). The pickup locations are in Melbourne (CBD or eastern suburbs) or in Mitcham. Please note that in order for either of these options to become visible on the checkout page, you must first enter your address. Once your address is entered, you can then select whether you want your item shipped or whether you want to pick it up.
The store now provides real time shipping quotes from Australia Post, so the shipping cost that will be worked out for you at checkout will be based on the dimensions and weights of the items in your order. Please note that there is NO TRACKING provided if you choose to ship your items using a large letter. Shipping is free for orders that total $75 or more.
Please pay close attention to the length of time it takes before a particular product is shipped out as there are some items which are sourced directly from suppliers. These items can take up to 14 days before they are dispatched and this is clearly displayed on the product's page. You will get a shipping confirmation only once the items are dispatched. We only ship complete orders, so everything on your order has to be ready to go before we dispatch your order - we do NOT split shipments. Therefore, the ETA for your order is the ETA for the item in the order that will take the longest to ship.